Gulaabi Clean
Jaipur, India
Cancellation & Refund Policy
Last updated 19 July 2026
Summary
You can cancel any booking from the Gulaabi Clean app. What you are refunded depends on how close to your slot you cancel. If we cancel your booking, you always receive a full refund with no charge — regardless of when it happens.
If you cancel
- 3 hours or more before your slot — full refund. No charge.
- Within 3 hours of your slot— we charge 50% of the booking total and refund the remainder. This covers the cleaner's reserved time, which we can no longer fill at short notice.
- After the slot has started, or a no-show — if nobody is available to give the cleaner access at the booked time and we were not told in advance, the booking is treated as completed and no refund is due.
If we cancel
If Gulaabi Clean cancels your booking, for any reason and at any notice, you receive a full, immediate refund and no charge is applied. This is unconditional and applies even to a last-minute cancellation on our side.
How refunds are paid
- Online payments — refunded to the original payment method through our payment partner, Cashfree. We cannot redirect a refund to a different account.
- Cash bookings — nothing is collected up front, so a cancelled cash booking simply incurs no charge. Where a cancellation charge applies to a cash booking, our support team will settle it with you directly.
Timelines
We initiate the refund as soon as the cancellation is confirmed — usually within minutes. The time it then takes to appear in your account is set by your bank or card issuer and is outside our control; it is commonly 5–7 working days. If a refund has not reached you after 7 working days, contact us and we will trace it with Cashfree.
Service quality
If a cleaning is not done properly, tell us within 24 hours. We will arrange a re-clean at no cost, or refund you, whichever suits you better. Raising a quality issue does not require you to cancel a booking first.